ITEMS MUST BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
There is a 25% restocking fee on merchandise returned for any reason other than a product defect or damage. Products that are custom or special order are not returnable. If you have any questions or concerns regarding this policy, our customer service staff will address your specific issues.
If your product is received damaged or defective, we may send a certified technician to your home to inspect, and, if necessary, repair or replace the product at our expense; or provide you with a RMA# (Return Merchandise Authorization number) so that you can return the product at our expense.
If the certified technician determines that your product was not damaged or defective or if you returned the product and upon our inspection we determine the product is not damaged or defective, YOU MAY BE CHARGED FOR THE SERVICE CALL AND/OR COST OF SHIPPING PLUS A 25% RESTOCKING FEE.
DO NOT CALL A TECHNICIAN TO INSPECT THE PRODUCT ON YOUR OWN. You will be responsible for the costs of any service calls, unless we send the technician to you as specified above. Additionally, manufacturer warranties may be voided if the service technician is not certified by the manufacturer.